FAQs

 Will you be restocking sold out items?

 After launching a collection sometimes, we receive returns and if they pass our quality checks those treasures will be put back online. So, signing up to our mailing list to be the first to find out when new collections arrive, and regularly checking back in with us is the best solution so you don’t miss out.

Can I change or cancel my order?
Once your order has been placed, we are unable to guarantee that we can make changes to your order or delivery details, but we will always try! If you have made an error in your delivery address, please call us as soon as possible on 02 4969 7722 between 9.00 am to 4:30pm Monday to Friday (AEST) or, if we’re unavailable, please email hello@scentsationatthejunction.com.au with the correction.

How long will it take to send my order?
If you have specifically selected express shipping at checkout, orders placed before 12:00pm AEST are time are sent same day. However, on a launch day or during a sales promotion, due to the high volume of orders we receive this may not always be possible. Purchases made using standard shipping, or at weekends and public holidays, will be processed on the next business day. If for any reason there is a shipping delay you will be notified by email.

I’ve received an incorrect item, help.
Sorry that this has happened! Email us at hello@scentsationatthejunction.com.au with your order reference number and the name, colour and size of the incorrect item received. Our customer care team will organise a prepaid return label for you, so you can return the garment to us free of charge and then make sure you receive the correct treasure that you originally ordered.